FAQ - Frequently asked questions and answers about warranty & extended warranty
Frequently asked questions about
warranty and extended warranty.
Find the right information to your question about warranty and warranty extension of Huawei FusionSolar products. Easy, fast, always up to date and all this 24 hours a day, 7 days a week. Just choose your question and the answer will pop up. If our FAQ does not help, please contact our support.
How many years warranty does Huawei inverter have?
- SUN2000 inverter up to 20KTL -> 10 years
- SUN2000 inverter from 20KTL -> 5 years
- SmartLogger3000-> 2 years
- Smart PV Optimizer -> 25 years
- Smart PV Safety Box -> 10 years
- Smart Power Sensor -> 2 years
- WLAN-FE / 4G dongle -> 2 years
Can I buy an extended warranty and for how many years?
Yes, - the warranty period can be extended for each inverter within the active warranty period extended in steps of 5 years up to 20 years.
When does the warranty start?
The warranty begins on the date of shipment.
Where can I check the warranty for my product?
Please visit the following link to check the warranty period of your product. You can also download the official Huawei warranty certificate: https://support.huawei.com/enterprise/ecareWechat (+ click on "Click Here for Smart PV Warranty Check“).
How can I complain about a defective item?
Please visit the online support of our homepage, the point warranty processing. After logging in, you can enter all the data for your warranty case and transfer the data to us.
How long does it take to replace an inverter or other device?
Once all the information is collected and transferred through the online warranty processing, it usually takes 2 - 5 business days after Huawei confirms the replacement.
Is there any compensation for the costs incurred by the installer?
Yes, the flat rate compensation for the exchange procedure is 110.00 EUR net for certified companies. For information on certification, please contact the SKE Training Department.
How does the exchange take place?
Once the problem has been reported and checked, either a solution will be found to repair the device or a replacement will be initiated. For this purpose, the details (SN, company name, address...) are required which were deposited during the registration or the online warranty processing in order to deliver the device to the desired location.
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SKE - Huawei Value Added Partner for Central, Southern and Eastern Europe
Huawei Value Added Partner
for Central, Southern and Eastern Europe
SKE is a Huawei Value Added Partner for Albania, Austria, Bosnia, Bulgaria, Croatia, Cyprus, Greece, Ireland, Kosovo, North Macedonia, Montenegro, Moldova, Romania, Serbia, Slovenia and the United Kingdom.
As a Huawei Value Added Partner and Huawei Service Partner for Huawei FusionSolar products, we offer solutions for Residential, Commercial & Industrial and Utility Scale applications in all SKE countries.
The SKE PV specialists will support you with all questions regarding Huawei FusionSolar products and solutions
We offer technical support, training and education for Huawei FusionSolar products and solutions in all SKE countries.
SKE - Huawei Value Added Partner
SKE Sales & Solutions
Albania | Products | Contact Sales |
Bosnia & Herzegovina | Products | Contact Sales |
Bulgaria | Products | Contact Sales |
Greece | Products | Contact sales |
Ireland | Products | Contact sales |
Kosovo | Products | Contact sales |
Croatia | Products | Contact sales |
North Macedonia | Products | Contact sales |
Moldova | Products | Contact sales |
Montenegro | Products | Contact sales |
Austria | Products | Contact sales |
Romania | Products | Contact sales |
Serbia | Products | Contact sales |
Slovenia | Products | Contact sales |
United Kingdom | Products | Contact sales |
Cyprus | Products | Contact sales |
SKE - Huawei FusionSolar Service & Support
SKE Service & Support
Albania | Online Support | Contact Support |
Bosnia & Herzegovina | Online Support | Contact Support |
Bulgaria | Online Support | Contact Support |
Greece | Online Support | Contact Support |
Ireland | Online Support | Contact Support |
Kosovo | Online Support | Contact Support |
Croatia | Online Support | Contact Support |
North Macedonia | Online Support | Contact Support |
Moldova | Online Support | Contact Support |
Montenegro | Online Support | Contact Support |
Austria | Online Support | Contact Support |
Romania | Online Support | Contact Support |
Serbia | Online Support | Contact Support |
Slovenia | Online Support | Contact Support |
United Kingdom | Online Support | Contact Support |
Cyprus | Online Support | Contact Support |